Solution Architect Developer

Job Title: SOLUTION ARCHITECT/DEVELOPER

Location: Dublin Hybrid 2 days a week (on occasions extra days in the office will be required)

Contract / Permanent: FTC 12 Months With further extension

Start date: September /Early October 2024

Role:

The client s ICT and PMO teams support the enabling of ICT and Digital Services for their sector. As part of the customer service strategy the client is implementing a Case Management Solution (CMS) to track individual customer service queries across channels and agents over time. The implementation of an endtoend case management solution will offer a suite of capabilities that will enable the client to deliver an enhanced customer service experience to both customers and employees.

We are seeking a talented Solution Architect/Developer to join our dynamic team. The ideal candidate will have a strong background in building case management solutions with a focus on usercentric design. In this role you will collaborate closely with our design and backend teams to create seamless userfriendly experiences across the architecture and development stages.

The Solution Architect/Developer must be proficient in working on Agile projects with prior experience in developing MS Dynamics Case Management Solutions (CMS) being highly desirable.

We are looking for a versatile professional with strong development and architecture skills to design and implement usercentric responsive web interfaces and scalable solutions.

Necessary skills include:

Technical Skills

Microsoft Dynamics/Power Apps development

MS Dynamics solution Design Configuration and Customisation

Azure Cloud application hosting and services

Experience with Power Platforms and Power Apps

Data modelling and entity relationships with Dataverse

Architectural drawings Scripting and Code Development

Dynamics 365 SDK (Software Development Kit) and solution integrations

Data Management and API integrations

Azure DevOps and Azure Cloud services

Release management CI/CD pipelines

Sys Admin skills environment management and security compliance

NonTechnical Skills

Creative thinking and Problem solving skills

Good Collaboration skills

Proficiency in the English language

Ability to provide hands on leadership skills

Team player with excellent communication skills

Experience Level Required:

It is a mandatory requirement that the Resource proposed has the equivalent of 7 years experience in a similar role .Any other experience levels less than this will not be accepted.

It is a mandatory requirement that the Resource proposed hold the following qualifications or equivalents:

• Microsoft Certified Professional
  

Bachelor s degree in computer science Information Technology or a related field or ICT Qualification (Level 7 or above)

Key Deliverable:

The following nonexhaustive list of Key Deliverables are applicable to this Role.

Solution Architecture: Design develop and implement customized solutions in MS Dynamics 365 CRM to meet business requirements. This includes creating and customizing entities workflows forms views and reports.

Integration: Develop and manage integrations between Dynamics 365 CRM and other systems using tools such as Power Automate Azure Logic Apps and custom APIs.

System Configuration: Configure Dynamics 365 CRM system settings and security roles to ensure compliance with business needs and data protection regulations.

Data Management: Oversee data migration processes ensuring data integrity and accuracy during imports/exports.

Technical Support: Provide technical support and troubleshooting for Dynamics 365 CRMrelated issues and ensure timely resolution.

Documentation: Prepare detailed documentation for system configurations customizations and user guides.

Training: Conduct training sessions for endusers and internal teams to ensure effective use of the CRM system.

Continuous Improvement and Deployments: Stay updated with the latest features and updates in Dynamics 365 CRM and proactively suggest improvements to existing systems and processes.

Azure DevOps: Participate in Agile/Scrum development processes including sprint planning and task estimation working and developing CICD pipeline

Requirements

Key Experience/Competencies/Skillsets:

The following Experience/Competencies/Skillsets are applicable to this Role.

The resource experience should include extensive knowledge of MS Dynamics related Case Management Solution (CMS) with a strong background in developing customer centric ICT applications with frontend and backend integrations.

Experience: of handson experience with MS Dynamics 365 CRM development and customization.

Technical Proficiency: Strong knowledge of Dynamics 365 CRM architecture and capabilities. Proficiency in C# .NET JavaScript HTML and CSS.

Integration Skills: Experience with integrating Dynamics 365 CRM with other systems using tools like Power Automate Azure Logic Apps and custom APIs.

Data Management: Experience with data migration and data integration techniques.

Analytical Skills: Strong problemsolving skills and the ability to analyse business requirements and translate them into technical specifications.

Communication: Excellent verbal and written communication skills. Ability to effectively communicate technical concepts to nontechnical stakeholders.

Certifications (Preferred): Microsoft Certified: Dynamics 365 Fundamentals (CRM) Microsoft Certified: Dynamics 365 Power Platform Solution Architect.