2nd Line Infrastructure Engineer

2nd Line Infrastructure Engineer Job Opportunity

Location: Warrington (Onsite 5 days a week)
Salary:(DOE)
Experience: Minimum 3 years in 2nd Line Support

Role Summary: We are seeking a skilled 2nd Line Infrastructure Engineer to join our IT team in Warrington. This role offers the opportunity to work with a variety of IT systems and solutions providing indepth technical support and contributing to the security and efficiency of our IT infrastructure. Youll be a key player in maintaining our systems supporting users and driving continuous improvement.

Key Responsibilities:

• Technical Support: Deliver advanced 2nd Line support for Mac/PC environments servers and cloud infrastructure handling a diverse range of technical issues with confidence.
• System Maintenance: Manage and maintain critical IT systems including server estates Active Directory and endpoint security ensuring all systems are secure reliable and compliant with industry standards.
• Security & Compliance: Implement and monitor security protocols to protect our systems from potential threats. Ensure compliance with software licensing and cyber security regulations.
• Project Involvement: Play a pivotal role in planning and executing IT projects from initial design to full rollout ensuring that all initiatives align with business objectives and best practices.
• Team Support: Mentor and support junior IT engineers sharing knowledge and troubleshooting skills to enhance team capabilities.
• Documentation: Maintain detailed documentation of IT systems procedures and configurations to ensure transparency and continuity within the team.
• OutofHours Support: Provide emergency support as needed to ensure 24/7 operational integrity.

Key Skills & Experience:

• Experience: At least 3 years of experience in a 2nd Line support role with a strong track record of resolving complex technical issues.
• Technical Proficiency: Solid understanding of Windows 10/11 Microsoft Server Operating Systems Active Directory DNS DHCP GPOs server hardware Microsoft HyperV and networking protocols.
• Communication: Strong communication skills with the ability to explain technical concepts to both technical and nontechnical users and confidently interact with clients and colleagues.
• Problem Solving: Demonstrated ability to diagnose and resolve technical issues independently with advanced problemsolving skills.
• Customer Service: A customerfocused approach ensuring that all users receive the highest level of support and service.

Desirable Skills:

• Familiarity with Cisco networking firewalls Microsoft SQL management and cloud platforms like Azure or AWS.
• Experience with security standards such as ISO27001 and knowledge of cybersecurity tools like CrowdStrike Falcon.

Additional Information:

Apologies but we can only accept applications from candidates who have the right to work in the UK without requiring sponsorship.

Lotus Recruitment Ltd are an employment agency acting on behalf of our clients.

Due to the high volume of applications we receive as much as we would like to it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within seven days please assume that on this occasion your application has not been successful.

Sick pay pension holiday pay training

Remote Work :

No