Technical Production Support L2 Support

Role: Technical / Production Support L2 Support

Location: Mumbai

Type: Fulltime (Permanent)

Mode: Work from Office

Notice Period: Immediate

Responsibilities:

• Responsible for the daytoday maintenance of the application systems in operation including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities also include root cause analysis management communication and client relationship management in partnership with Infrastructure Service Support team members.
• Ensures all production changes are made in accordance with lifecycle methodology and risk guidelines.
• Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.

Skills:

• 2 4 years of experience in supporting FinTech products/applications which uses the MERN stack.
• In depth functional knowledge of application(s) supported and inter dependencies.
• Should have fintech knowledge and production software support experience.
• Should have experience in basic scripting and coding using JavaScript JavaScript Browser Inspect
• Good communication and interaction skills needed

Educational Qualification:

• Bachelor’s degree in Computer Science or related fields (B.Sc. in CS or IT B.E/B.Tech MCA)