Inbound Customer Sales Customer Service

This is a remote position.

• Service Partners will perform the following for the program:
  


• Delivering an elevated modern luxury experience on incoming calls from customers.
  


• Responsibilities include supporting customers who contact for reasons such as:
  


• Placing an order
  


• Checking an order status
  


• Inquiring about a repair
  


• Seeking product information/recommendations
  


• Resolving an issue
  


• Soft sales are required
  

Requirements

• Respond to incoming contacts from customers in a professional and efficient manner.
  
• Maintain knowledge and ability to articulate the brand products policies and procedures effectively.
  
• Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.
  
• Mitigate customer escalations through effective decisionmaking and problemsolving skills.
  
• Leverage multiple systems and tools to handle customer contacts effectively.
  
• Simultaneously handle multiple tasks including contact handling and data processing.
  
• Passion for working within a group environment that delivers exceptional customer experiences.
  
• Demonstrated customer service skills preferably in a retail and/or contact center environment.
  
• Effective decisionmaking problemsolving and followup skills.
  
• Excellent verbal and written business communication skills.
  
• Ability to multitask in a fastpaced environment and handle shifting priorities.
  
• Strong attention to detail.
  
• Intermediate computer skills including proficiency in Windows navigation and MS Office.
  
• Luxury retail experience
  

Benefits