Refrigeration Service Technician

Salary: $46.7k $70k

Shift: Day shift (25% travel)

Location: Springfield MO

Essential Job Functions:

• Provide prompt courteous and knowledgeable technical support to customers and dealers.
• Document and follow up on service issues collaborating with various departments.
• Learn and maintain knowledge of DFE and RP products including electrical refrigeration and dairy sanitation.
• Conduct service training seminars and develop training materials.
• Update and maintain service manuals and bulletins.
• Assist with warranty claims and documentation.
• Support sales and service relationships with customers.
• Provide onsite product support as needed.
• Help production teams resolve quality issues.
• Participate in company meetings and contribute to team goals.
• Perform other duties as needed.
• Travel up to 25% including international trips.
• Regular inperson attendance is required.

Requirements:

• Strong technical and problemsolving skills.
• Excellent communication and customer service skills.
• Ability to work well in a team and willingness to travel.
• Valid drivers license.
• Proficient in MS Word Excel and PowerPoint
• Excellent oral and written communication
• Strong interpersonal and organizational skills
• Exceptional work ethic and initiative
• Ability to analyze and react quickly
• Prioritize and multitask effectively
• Valid Universal EPA 608 Refrigerant Usage Certificate
• Knowledge of JDE dairy farm milk cooling process chillers and DFE/RP products is a plus
• Technical degree in Electrical and/or Refrigeration (or)
• 3 years of technical service experience in electrical or refrigeration (or)
• Equivalent combination of education and field experience

Remote Work :

No