Chat Voice Process

Job Title: Chat & Voice Process Executive

Position Overview:

We are seeking a highly motivated and customeroriented Chat & Voice Process Executive to join our team. The ideal candidate will have excellent communication skills and the ability to handle customer queries and complaints efficiently. This is a fulltime position based in Noida Uttar Pradesh.

Position US Blended Process ; 70% Chat & 30% Voice.

Graduate/Undergraduate with minimum 06 months of BPO Voice Chat/Blended Experience with Decent Communication can apply.

From 06 months 1 year documented experience Required

Rounds of Interview: 3 Rounds

1) HR Screening Round

2) Chat Assessment Round (CPA) In Office Premises at 3pm.

3) Final Interview Round with Operations Managers In Office post CPA Test Round.

Key Responsibilities:

Respond to customer inquiries and complaints via chat and phone in a timely and professional manner

Provide accurate and complete information to customers

Maintain a positive and empathetic attitude towards customers

Identify and escalate priority issues to the appropriate department

Follow up with customers to ensure their issues are resolved

Keep records of customer interactions and transactions

Collaborate with team members to improve customer service processes and procedures

Meet and exceed individual and team targets

Qualifications:

High school diploma or equivalent required

Minimum 6 months to 1 year documented experience required preferably in a chat and voice process

Excellent communication skills both written and verbal

Ability to multitask and prioritize tasks effectively

Strong problemsolving and decisionmaking skills

Proficient in MS Office and customer service software

Ability to work in a fastpaced and dynamic environment

Willingness to work in rotational shifts including weekends and holidays

Fluency in English and Hindi is a must proficiency in other regional languages is a plus

Benefits:

Competitive salary package

Performancebased incentives

Comprehensive training and development programs

Opportunities for growth and career advancement

Fun and inclusive work culture

If you are a selfmotivated individual with a passion for delivering exceptional customer service we would love to hear from you. Apply now and join our dynamic team.

Remote Work :

No