Polish Client Services Specialist Hybrid In Sofia

Are You a Polish Language Expert Become Our Customer Agent Maestro!

About Us:

We craft innovative customer experiences that drive the growth of global brands. Using datadriven insights and advanced technology we deliver seamless experiences that surpass expectations catering to both emerging startups and wellestablished brands.

Role Overview:

As a Customer Support Advisor you will be the primary brand representative and the first point of contact for customers. Your duties include assisting customers via digital channels providing product information resolving delivery issues troubleshooting account problems and maintaining accurate records of all interactions.

Key Responsibilities:

• Promptly respond to customer inquiries via email chat and phone.
• Efficiently resolve issues to maintain high satisfaction.
• Keep customer records accurate and updated.
• Document interactions and common issues.
• Ensure positive outcomes in every customer interaction.
• Provide guidance to help customers use our products effectively.
• Analyze issues to identify trends and address root causes.
• Regularly review reports to improve service quality.

Qualifications:

• C1 proficiency in Polish
• B2 proficiency in English
• EU Citizenship or Bulgarian Residency Card

Why Join Us:

• Attractive Salary: We offer competitive compensation packages that reflect your skills and experience ensuring your contributions are recognized and rewarded.
• Bonus for Life Milestones: Celebrate significant moments like marriage or university graduation with a special bonus.
• Transportation Allowance: We provide a transportation allowance to ease your commuting costs ensuring convenient and affordable travel.
• Health and Life Insurance: Enjoy comprehensive coverage that demonstrates our commitment to your wellbeing.
• Hybrid Work Environment: Combine remote work with inoffice collaboration for a balanced dynamic experience.
• Relocation Package: We offer support with housing and moving expenses to ensure a smooth transition to your new location.

Ready to take on this exciting customer support role Apply today and well be in touch!

Remote Work :

No