DispatcherCustomer Service

Job Description:

Voltguard Utilities Limited is a leading technology company based in Houston Texas. We are currently seeking a highly motivated and organized individual to join our team as a Dispatcher/Customer Service. This is a fulltime position with opportunities for growth and advancement within the company.

As a Dispatcher/Customer Service you will play a crucial role in ensuring the smooth and efficient operation of our business. Your primary responsibilities will include dispatching technicians to customer locations managing service requests and providing exceptional customer service.

Benefits of working with Voltguard Utilities Limited

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Key Responsibilities:

Receive and prioritize service requests from customers via phone email or online platforms

Dispatch technicians to customer locations based on urgency and availability

Monitor and track technician progress to ensure timely and efficient service delivery

Communicate with customers to provide updates on service status and address any concerns or issues

Maintain accurate records of service requests technician schedules and customer interactions

Collaborate with other departments to resolve complex service issues and ensure customer satisfaction

Continuously seek opportunities to improve processes and procedures to enhance the customer experience

Assist with administrative tasks such as data entry filing and record keeping

Qualifications:

High school diploma or equivalent

12 years of experience in customer service or dispatching role

Excellent communication and interpersonal skills

Strong organizational and timemanagement abilities

Proficient in Microsoft Office and other computer applications

Ability to work in a fastpaced and dynamic environment

Willingness to work flexible hours including weekends and evenings if needed

Knowledge of technical terminology and experience in the technology industry is a plus

Job Type: Fulltime

Pay: From $21.00 $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Education and Experience

• High school diploma or general education degree (GED)

#LIRemote

Anticipated start date: ASAP

At Voltguard Utilities Limited we value diversity and equal opportunity. We are committed to creating an inclusive and welcoming work environment for all employees. If you are a team player with a passion for delivering exceptional customer service we want to hear from you!

To apply please submit your resume and cover letter. We thank all applicants for their interest however only those selected for an interview will be contacted.

Health Insurance
Paid time off
Vision Insurance

Remote Work :

No