Staffing Coordinator - 8223
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Job Description
Position : Staffing Coordinator
Client : Polaris Home Care
Working Hours : Friday 2pm to 11pm Saturday 7am to 7pm Sunday 7am to 7pm and Monday 2pm to 11pm; PST timezone; 4 day work schedule
Salary Range : $(depends on cdd's expertise)
Holiday : TBD
About the company:
This Home care stands as a wellestablished and reputable provider of inhome care services fully licensed bonded and insured within the State of California. Boasting a team with decades of combined experience in the healthcare industry the company prides itself on delivering tailored comprehensive care solutions to its clients. Polaris Home Care has effectively filled industry voids positioning itself as a leading agency in the San Francisco Bay Area. The organization's extensive roster of professional caregivers is prepared to serve the community around the clock ensuring support is always on hand for families in need.
Their core mission is to offer superior inhome care that empowers clients to reach optimal independence and safety in their daily living activities thereby enhancing their ability to age with dignity within their own homes.
Key Responsibilities
- Managing schedules of our caregiver roster to match their availability to incoming or existing clients
- Identifying the best caregiver match for a client based off experience personality and other requested criteria by the client and caregivers
- Providing oversight for caregiver performance management to assure that all standards are being met and protocols are being followed
- Performing recruitment of caregivers through job boards and internal resources to maintain a steady stream of applicants and incoming care staff to support or sales and marketing team
- Regularly updates clients and caregivers whenever there is a change of schedule or care plan
- Promptly responds to schedule change requests by caregivers or clients to fill shifts as needed
- Assists in taking referrals by phone or email and coordinating assessments with our sales and marketing team
- Takes inbound calls from our office line as scheduled and routing calls to the appropriate contact
- Assisting to make sure all compliance items are being maintained and updated as needed for all caregivers through our HR platform
- Ensuring proper orientation and completion of caregiving staffing with company scheduling and training platforms
Qualifications:
- College degree preferred
- Previous customer success or customer service experience preferred
- 1 year of healthcare related experience (preferred/helpful)
- Complete a background check
- Ability to multitask and manage your time efficiently
- Proficiency in using a computer and updating systems diligently
- Able to work in a fastpaced environment
- Ability to problem solve and diffuse situations with disgruntled customers or employees
- Ability communicate clearly; lots of clients are hard of hearing; minimum accent because clients are hard of hearing
- Tools: Google Workspace (other tools needed will be trained by the client)
- Ability to navigate through conflict and not getting upset quickly
We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Employment Type
Full Time
