LatAm Customer Success Manager Marketing Emphasis - 8001

Duties and Responsibilities:

• Client Onboarding: Assist in onboarding new clients for digital ad campaigns guiding them through the process from the initial strategy call to signing contracts via PandaDoc.
• Client Liaison: Act as the main point of contact between the client and the Ads team ensuring clear communication and alignment on goals.
• Project Coordination: Oversee the ad creation process by scheduling meetings taking notes and ensuring client preferences are communicated to the Ads team.
• Content Management: Create and manage Dropbox folders gather content from clients and coordinate with the video editing team to deliver the final content to the Ads team.
• Monitor Ad Campaigns: Ensure the Ads team is delivering work that aligns with the client's goals stepping in to address any quality issues or misalignment.
• PostOnboarding Support: Check in with clients regularly over the first 23 months to ensure satisfaction and answer any nontechnical questions.
• Upsell and Content Creation: Help clients access additional content creation services by coordinating with influencers or videographers to create highquality ad content.
• Content Oversight: Understand the key elements of effective video ad content and work with videographers and editors to produce highquality videos.
• Email Automation: Set up basic email automations and write copy as needed to support client campaigns.

Requirements:

• 2 years of experience in marketing with a focus on digital ads client relations or content creation.
• Prior experience as a content creator or videographer is preferred with the ability to recognize quality video production.
• Ability to make simple graphic design edits as needed.
• Excellent verbal and written communication with a minimal accent to effectively communicate with USbased clients.
• Familiarity with PandaDoc Slack Google Slides and Dropbox.
• Strong organizational skills with the ability to manage multiple tasks and ensure timely communication between clients and teams.
• Entrepreneurial mindset with the ability to work in a fastpaced startup environment.