Managed Services Engineer

• Ensure prompt ticket follow up and action for L2 issues ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.
  
• Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential troublemakers before they become problems
  
• Technically extend improve and customize automation solutions while maintaining close and regular contact with our clients
  
• Collaborate with L1 support and development teams to address complex technical challenges.
  
• Conduct routine maintenance checks on existing automations to ensure optimal performance.
  
• Coordinate operations and maintenance activities for large client accounts
  
• Test and optimize the software design code and reusability of our automation artifacts
  
• Apply and further develop best practices for developing automation solutions
  
• Provide clear and concise communication to endusers and stakeholders regarding issues resolutions and maintenance schedules
  
• Consult Provide expertise guidance and participation during the Onboarding and Service Transition of clients
  

Requirements

• Minimum of 12 years of experience in UiPath any additional OCR/IDP knowledge is a big plus.
  
• Strong analytical and problemsolving skills with the ability to think critically and creatively.
  
• Excellent communication and interpersonal skills with the ability to work effectively in a team environment.
  
• Experience in programming IT solutions preferably .NET C# VBA Java Powershell or Python.
  
• Enthusiasm for new automation and digitalization topics such as AI and IDP.
  
• Native Swedish

• Experience with Databases SQL and data visualization tools such as Tableu and Microsoft PowerBI.
  
• Experience in process consulting.
  
• Experience in IT support or IT projects.
  

Benefits

Benefits

• Competitive salary package
  
• 30 days paid vacation
  
• Recognition and reward for individual and team achievements
  
• Regular team events
  
• You ll love coming to our cozy office to meet your colleagues
  
• Significant opportunities for skills development and career progression including individual development plan with career coaching
  
• Global mobility