Service Delivery Manager
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Job Description
Job advert for IT Service Delivery Manager
Job title: IT Service Delivery Manager
Job reference number: ME107
Contract: Permanent full time 35 hours per week
Location: Kings Hillbased (Kent) with hybrid working (2 days per week in the Kings Hill office with occasional travel to London)
Salary: Up to 65296 per annum (dependant on experience)
Every one of us contributes to our impact and as our Service Delivery Manager you too will play an integral part in what we do.
This role will report to the Lead Service Delivery Manager and will require close collaboration with our business users and other IT Service teams.
You will leverage your ITIL framework expertise to deliver first class Service Management overseeing various practices such as Incident Problem and Change Management among others.
As our Service Delivery Manager you will:
Manage IT Operations: Oversee the entire lifecycle of key ITIL practices and be proficient in Incident Problem Change Asset Transition and Service Request management ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs)
Manage Service Communications by providing regular incident & maintenance updates as well as reports to Senior Management on all aspects of service performance ensuring transparency and timely communication on any issues
Manage SLA s and develop service excellent by regularly attending internal and external service review meetings
Develop and maintain strong relationships with both customers and suppliers to ensure effective collaboration and service delivery
Strategically plan and schedule resources to ensure optimal efficiency and project success
Be a part of an Incident Management team rota providing critical support outside of core business hours
Work closely with business stakeholders to provide consultative input on solution changes updates and upgrades and assist in defining and communicating the strategic roadmap
Proven experience of managing IT services throughout the entire service lifecycle ensuring endtoend delivery and support
Demonstrate a high level of proficiency in both written and spoken communications
Able to perform under pressure by maintaining clarity and logical thinking in challenging situations
Demonstrate ability to research topics thoroughly with a strong commitment to driving continuous improvement.
Skilled in addressing complex issues and breaking them down into clear manageable components.
Demonstrate flexibility in approach and thrives in a dynamic organizational structure balancing teamwork with selfsufficiency as needed
Strong initiative and drive with a proactive attitude eagerness to learn and a personable nature. Comfortable handling detailed tasks and adapting to various challenges.
Exhibit a meticulous approach with a strong focus on quality and the ability to work effectively with minimal supervision.
Benefits
Permanent hybrid ways of working where roles allow
Six weeks holiday plus bank holidays
A wide range of development opportunities to support personal and professional growth
Pension scheme with betterthanmarket employer contribution options
Social impact benefit schemes
Employment Type
Full Time
