Project and Process Manager

Were now looking for aProjectand Process Managerfor our Customer Quality and Training Team at tibber for the next 12 monthsensuring that everything we do is according to our Customer Quality Standard.

Who we are
At Tibber we are on a mission to change the energy industry for the better by reducing energy consumption and providing customers with smarter ways to manage their energy use. Our vision is to create a world where energy is cleaner more efficient and more accessible for everyone. Join our rapidly growing team as we drive the future of energy tech!

About the Role
You will be responsible for managing projects that span new product and campaign releases impacting both customers and internal operations. Additionally you will oversee inhouse process optimization and automation efforts ensuring that all initiatives align with our Customer Quality Standards. Your role will focus on delivering projects ontime within scope and within budget while driving efficiency and maintaining the highest level of service for our customers.

What Youll Do:

• Stakeholder & Information Flow Management: Build and maintain strong relationships with stakeholders ensuring seamless communication and transparency across all project phases. Within our department this also means ensuring all teams are set up and aligned on what is needed in terms of e.g. internal/ externalcommunication training and tooling needs.
• Live Support on Project Rollouts: Provide handson support during project launches particularly those that impact internal operations or customer experiences ensuring successful implementation without disruption.
• Documentation Reporting & Cost Management: Develop comprehensive project documentation provide accurate reports and manage budgets to ensure project costs are within allocated limits.
• Risk Prevention: Identify potential risks early in the process implement preventive measures and ensure contingency plans are in place to mitigate impact on operations and customers.
• CrossDepartment Collaboration: Work closely with other teams to ensure that everyone is aligned with the project goals processes are efficient and any crossfunctional challenges are promptly addressed.
• CustomerCentric Approach: Keep the customer at the forefront of every decision ensuring that project outcomes enhance the overall customer experience while contributing to Tibbers mission of providing smarter energy solutions.

What You Bring:

• Proven experience in project and process management ideally within a dynamic and fastpaced industry.
• Strong skills in stakeholder management and an ability to communicate effectively across all levels of an organization.
• Handson experience with live project rollouts particularly those impacting internal teams or external customers.
• Solid understanding of documentation reporting and cost management methodologies.
• Excellent risk management capabilities with a proactive approach to identifying and mitigating risks before they become issues.
• A collaborative mindset with the ability to work crossfunctionally and foster strong teamwork.
• Customercentric thinking with a passion for improving customer outcomes through efficient and thoughtful project management.
  

About Tibber
Being on a mission to fundamentally change an industry also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means were on a journey of constant change ourselves. We work passionately with sustainability and a circular approach both with our own products and in the entire ecosystem that is affected by everything we do. The wellknown fact that all people are different and far from everyone is a morning person are the very reasons why we choose to work with flexible work hours.

Starting out with two passionate founders in 2016 were now 200 people working for Tibber in our offices in Stockholm Frde Berlin Amsterdam and Helsinki and with that very number growing each week were still just getting started.