Aftersales Manager

Job Title: Aftersales Manager

Location: Colindale NW9

Salary: Up to 55000 basic salary (depending on experience) Bonus (OTE Up to 75k) Company Car Benefits

Full Time and Permanent

An amazing opportunity with one of the top 25 Sunday Times bests big companies to work for.

We have a great opportunity for an experienced Aftersales Manager who will be responsible for the Service Department within our client s Colindale Dealership and ensure that volume and profit targets are met.

The successful candidate will maximise productivity and identify new opportunities to innovate and improve all aspects of the business. The successful candidate will closely oversee sales activity by reviewing performance with the team and agree actions required to improve sales. We are looking for someone who is enthusiastic selfmotivated and has the ability to motivate and support others in a fast paced environment.

Job Purpose:

To drive the standard in customer care and achieve agreed financial targets through the effective management of the resources of the service team.

You ll be responsible for ensuring profit and volume targets are met and managing processes and systems in line with Company and Brand Dealer standards. You ll demonstrate our clients Purpose Principles and Ambition (PPA) in all dealings with colleagues customers and prospects.

Key Responsibilities and Accountabilities:

• Management of a dealership Aftersales team with responsibility for meeting all internal and external measures
  
• Deliver exceptional customer service to a wide range of customers by identifying meeting and exceeding their expectations.
  
• Manage the performance of a team of Service Advisers to deliver profitable customerfocused service.
  
• Manage all opportunities to deliver valueadded sales.
  
• Work with internal and external stakeholders to meet all customer service indices in line with our clients PPA.
  
• Maximize productivity and meet income targets.
  
• Identify new opportunities to innovate and improve all aspects of the business.
  
• Balance the complexities of resource allocation including parts and labour.
  
• To work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.
  
• Closely monitor and control sales activity by reviewing performance with individuals and agreeing on action required to improve sales
  

To apply for this exciting role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment on email: or call