Customer Support Specialist

Position: Customer Support Specialist (Dutch/Flemish)

Location: Lisbon Portugal

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls emails and chat)
• Identify issues the clients are facing handle complaints provide solutions and alternatives guide customers within the time limits
• Use cheat sheets guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be reassigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail

REQUIREMENTS:

• Native/near native of Dutch/Flemish language both oral and written. Fluent in English (at least B2 level)
• At least one year of proven customer communication experience (Email & Phone)
• Ability to cover 3 day shifts rotation including weekends
• Accurate efficient and respectful communication manner
• Problemsolving and critical thinking skills
• A resourceful and stressresilient personality that can adapt and remain calm in all situations
• Social Media Savviness
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet Microsoft Office)

BENEFITS:

• Lunch vouchers
• Shifts 5 times a week covering line operating hours from Monday to Sunday 7 AM 7 PM (two consecutive days off)
• Transportation vouchers
• Life insurance health insurance
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support

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