German Speaking Email Chat Support Representative

We are a leading company in the sports industry dedicated to providing highquality products and outstanding customer service. As part of our ongoing growth we are looking for a motivated and customerfocused German Speaking Chat and Email Support Representative to join our team in Sofia. This is an exciting opportunity to join a dynamic and fastpaced environment where your contributions will be valued and your career can flourish.

Position Overview:

As a German Speaking Chat and Email Support Representative you will be the first point of contact for our Germanspeaking customers. Your main responsibilities will involve providing exceptional customer support via chat and email with occasional phone calls. You will work onsite at our Sofia office helping to resolve customer inquiries offering assistance with our products and services and ensuring a positive customer experience.

Key Responsibilities:

• Customer Support: Respond promptly to customer inquiries via chat and email ensuring a high standard of service and customer satisfaction. Occasionally handle customer inquiries via phone.
• Problem Resolution: Assist customers with productrelated questions troubleshoot issues and provide clear and effective solutions.
• Product Knowledge: Maintain uptodate knowledge of our products services and promotions to offer accurate information and support to customers.
• Professional Communication: Communicate with customers in a friendly professional and empathetic manner to build strong relationships and foster trust.
• Accurate Documentation: Record all customer interactions issues and resolutions accurately in the customer relationship management (CRM) system.
• Feedback and Reporting: Provide feedback to the management team on common issues customer concerns and potential areas for improvement.
• Collaboration: Work closely with other team members and departments to ensure consistent and highquality customer service.
• Compliance: Adhere to company policies and guidelines including maintaining data confidentiality and following data protection regulations.

Qualifications:

• Language Proficiency: Fluent in German (both written and spoken) and proficient in English for internal communication.
• Customer Service Experience: Previous experience in a customer service role preferably in chat or email support.
• Communication Skills: Excellent written and verbal communication skills with the ability to convey information clearly and effectively.
• ProblemSolving Ability: Strong problemsolving skills with the ability to think critically and offer effective solutions.
• Technical Proficiency: Comfortable using computers and various software applications; experience with CRM systems is an advantage.
• Adaptability: Ability to work in a fastpaced environment and manage multiple tasks efficiently.
• Passion for Sports: An interest in sports is a plus as it helps engage with customers and understand their needs better.

What We Offer:

• Signing Bonus: Receive a 1000 BGN signing bonus upon joining our team.
• Relocation Package: If you are moving from abroad we offer a comprehensive relocation package including flight tickets to Sofia and accommodation assistance in Sofia.
• Competitive Salary: Attractive salary package based on experience and performance.
• Comprehensive Benefits: Health and life insurance plans to support your wellbeing and provide peace of mind.
• Career Growth Opportunities: Opportunities for career advancement and professional development within a growing company.
• Training and Development: Ongoing training and development programs to help you enhance your skills and advance your career.
• Supportive Work Environment: A collaborative and inclusive workplace that values teamwork and encourages innovation.
• Modern Office Facilities: A stateoftheart office located in Sofia with all the amenities needed for a comfortable and productive work environment.
• Team Activities: Regular teambuilding activities and social events to foster a positive workplace culture and team spirit.
• Employee Discounts: Discounts on our products and services as a benefit of being part of our team.

If you are a customeroriented professional with a passion for sports and a desire to deliver exceptional service we would love to hear from you!

Remote Work :

No