Immersive Experience StaffGuide Rome internship

IKONO is an immersive journey that combines art play and the unexpected where people are diving into eclectic worlds that invite them to selfdiscovery and shared experiences. Is a place to bring up the imagination and unleash freeform creativity while remaining in the city.

With five locations in Madrid Rome Barcelona Budapest and now Vienna we are rapidly expanding so youll find IKONO in the heart of major cities across Europe (and beyond).

YOUR MISSION

As an Ikonic Staff member you play a key role in ensuring our customers satisfaction. With your intuitive understanding you anticipate their needs even before they realize them. Supported by your Store Manager you expertly match those needs with the right products and services. Your primary goal is to warmly welcome and assist gallery visitors ensuring a highquality experience for everyone.

YOUR RESPONSIBILITIES

• Welcoming customers with a friendly smile!
• Helping guests with ticket purchases.
• Handling reservations on our website and through our ticket partners.
• Taking care of the cash register.
• Being the friendly face at the museum store stand and keeping it wellstocked.
• Guiding visitors through the route and sharing details of the experience.
• Providing support to enhance the overall experience.
• Responding to customer questions and concerns via email or phone calls.
• Taking care of repairs and maintenance to keep our spaces in top shape.
• Ensuring the exhibition is always in a perfect state for our visitors.

YOU BRING

• Strong verbal and written communication skills.
• Resilient in handling daily challenges.
• Collaborative team player.
• Ability to provide clear and concise explanations.
• Capable of assisting in setting up exhibitions.
• Attention to detail in all tasks.
• Able to perform actions such as bending over or lifting things.
• The ideal candidate has a responsible attitude is friendly and polite.
• Demonstrate tremendous passion and energy for your work.
• Able to adapt to flexible schedules.

REQUIREMENTS

• Prior experience and knowledge in customer service.
• Proficient in cash handling.
• Fluency in English and Italian minimum level fluentupper B2.

WE OFFER

• A parttime position in our Team.
• Pleasant and International work environment within a dynamic team.
• Plenty of opportunities for development and personal growth.
• Excellent work location at Via del Seminario Street in the touristic heart of Rome.

What to expect in the hiring process

• An initial interview with our Recruitment team

• A meeting with the Store Manager

At IKONO we believe in fostering a collaborative dynamic and inclusive environment where everyone feels valued and respected.

Our purpose: to unlock peoples artistic playful side empowering them to tap into their limitless creativity.

Our values: Ci penso io (Ill handle it) Theres always a way Create with kindness and Live your legend its all about initiative optimism empathy and collaboration and fulfilling your potential.

Apply now with your CV in English and join us in shaping unforgettable experiences and creating lasting memories together!