Technical Support Engineer
Posted on :
27-08-2024
Employer Active
1 Vacancy
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Job Description
Our client is a facilitiesbased telecommunications services provider that have invested heavily in next generation networking technologies to build a multiservice network platform. Due to expansion they are in need of a TECHNICAL SUPPORT ENGINEER.
LOCATION: LAGOS
JOB RESPONSIBILITIES:
- Manage incidents respond to requests for technical assistance in person via phone & email.
- Ensure installation maintenance and troubleshooting are carried out within agreed SLA.
- Responsible for resolving concerns on signal strength signaltonoise ratio and similar parameters in accordance with the company s approved standard.
- Carry out periodic preventive and corrective maintenance on eNodeBs transmission links routers and switches on the networks.
- Configuration and resolution of all eNodeB/Transmission external alarms like VSWR LOS LOF link degradation cell unavailable etc.
- Maintain comprehensive records of all transmission links power equipment BTS and spare parts onsite.
- Ability to configure routers (Cisco/Huawei) and switches.
- Responsible for carrying out detailed Site Survey & maintaining proper documentation.
- Promptly investigate resolve & report any incidents errors events or deviations.
JOB REQUIREMENTS:
- BEng / BSc / B.Tech in Electrical & Electronics Engineering Computer Engineering and/or Computer Science Physics / Electronics or any other relevant fields.
- 45 years experience in handling telecommunication equipment.
- Proficient in WiFi WiMAX eNodeB TCP/IP WLAN Ethernet LAN WAN Device/Network level Troubleshooting.
- Must be internet and tech savy.
- Proficient with computers (OS & Application Level).
- Must be customer focused and a team player.
Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player
Employment Type
Full Time
Company Industry
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