Remote Canadian customer service for certified packaging professionals

This is a remote position.

Essential Duties and Responsibilities:

• Serve as the first point of contact for all customer inquiries and product/service complaints via phone fax email or online.
  
• Handle order entry for home patients and clinics.
  
• Thoroughly document all inquiries in accordance with company procedures.
  
• Redirect complex or specialized concerns
  
• Expedite customer orders as required.
  
• Investigate and resolve issues related to shipment of products returns credits and orders.
  
• Meet assigned targets related to order and call management.
  
• Process and issue credits/returns.
  
• Set up new patients following the outlined onboarding process and maintain records.
  
• Build relationships with crossfunctional teams and clinics.
  
• Maintain patient prescriptions/records and attend all required Customer Care meetings/training.
  
• Adhere to company procedures related to complaint management.
  

Requirements

Education/Experience:

• Required: High school diploma.
  
• Preferred: Bachelor s degree in life sciences health sciences or related discipline.
  
• Required Experience: Minimum of 2 years in customer service.
  
• Preferred Experience: 5 years in customer service preferably within the healthcare pharmaceutical industry and a basic knowledge of broad supply chain activities.
  

• Required:
  
• Exceptional verbal and written communication skills.
  
• Ability to thrive in a fastpaced environment.
  
• Strong analytical and business problemsolving skills.
  
• Strong organizational and interpersonal skills.
  
• Ability to ask the right questions and lead conversations.
  
• Ability to interact effectively with all levels of professionals including RNs medical professionals and patients.
  
• Strong multitasking skills and orientation towards metrics.
  
• Bilingual in Canadian French and English (written and verbal).
  

Training Program:

• Duration: Five weeks of paid training starting in September.
  
• Format: Fully remote/workfromhome.
  

Internet and Hardware Requirements:

• Internet: Broadband connection with Ethernetbased LAN.
  
• Processor: 1.8GHz or higher (64bit preferred).
  
• RAM: 8GB or higher.
  
• Storage: Minimum 10GB available.
  
• Resolution: 1920x1080 preferred.
  
• Headset: Wired USB headset.
  
• Operating System: Windows 10 or higher Mac OSX 11 or higher.
  

Benefits

• Home Based Working
  
• Project based opportunities
  
• Longterm cooperation
  
• Learning opportunity in an international environment
• Career development
  
• Gamification program (which brings extra benefits)