Event Screener

Join Team DPAC as an Event Screener where you ll be at the heart of enduring safety and order during our exciting performances. Whether it s a soldout concert or comedy show or a blockbuster Broadway Production you ll be one of our unsung heroes working behind the scenes to ensure everyone has a secure and enjoyable experience.

As an Event Screener you ll also be a friendly face to our guests ready to answer questions and lend a helping hand. As the event goes on you ll smoothly transition into an usher role guiding guests to their seats and making their visit even more memorable.

Come be a part of creating unforgettable moments at DPAC!

Requirements

o Customer Service Approach: Excel at providing excellent customer service providing a warm and welcoming smile and while using a how can we assist you today outlook.

o Screening Guests: Monitor designated entrances to screen guests to ensure safety and security.

o Secondary Guest Screenings: If a guest triggers an alarm or appears suspicious conduct a secondary screening. Use handheld wands or perform manual patdowns as needed. Maintain a professional and courteous demeanor throughout the process.

o Guidance and Assistance: Provide directional assistance and guidance to guests as needed.

o Usher Transition: Transition to an usher role if assigned to seating areas after guests have entered the venue.

o Crowd Control: Assist in managing crowd situations when required.

o Supervisor Instructions: Follow instructions from supervisors regarding assignments and duties.

What you ll bring:

o Calm Under Pressure: Demonstrates the ability to remain composed in challenging situations.

• Adherence to Protocols: Commits to following safety and security protocols and guidelines.
  
• Flexible Availability: Available for flexible hours including evenings weekends and holidays.
  
• Customer Service Excellence: Skilled in high pressured situations while delivering exceptional customer service.
  
• Experience: Possess proven experience in crowd management access control deployments and evictions with at least one year in event screener or security roles.
  

Physical Requirements:

• Perform duties outdoors in all weather conditions.
  
• Require effective vision and communication skills through speech and listening.
  
• Involve continuous walking occasional sitting and lifting.
  
• Ability to stand walk and climb stairs throughout a shift.
  

While your job description provides a roadmap for your role it s not set in stone. We value adaptability. So there may be times when we ll ask you to stretch your wings and try something new contributing beyond your regular duties.