Help Desk Administrator

Power the Future with us!

SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems. By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive

We are looking for a service Oriented IT Technician with a High technical knowledge level to be an active part of the SolarEdge IT Employee Services Team.

The Team provides IT support to SolarEdge employees globally from hire to retire and is responsible for users equipment accounts licensing and more

Job Description:

• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting and provide the best solution based on the issue and details provided by customers
• Install and setup endusers workstation environment
• Direct unresolved issues to the next level of support personnel
• Document and Record events/problems and their resolution in logs and KBs
• Followup and update customer status and information
• Pass on any feedback or suggestions by customers to the
• Identify and suggest possible improvements on internal procedures

Requirements :

• 1 year of IT Support experience using enterpriselevel Help Desk/IT ticketing system.
• Experience in working with Microsoft Active Directory Users and Domains environment ADFS
• Proven experience and problemsolving abilities in Microsoft Windows 7 10 O.S and MS Office version 365
• Experience with SharePoint OneDrive and other Microsoft Online Tools permissions and general administration.
• Proven Experience in PC/Laptop imaging deployment and troubleshooting using SCCM
• Familiarity with clientbased VPN technologies and concepts
• Highlevel English Read/Write

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts identities perspectives and experiences that help advance the difference we make for consumers and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply including women LGBTQIA people people of color and people with disabilities.

Remote Work :

Yes

Employment Type :

Fulltime