B2 Level German Speaking Customer Advisor

Are you fluent in German and passionate about delivering exceptional customer service Join our team in Sofia as a B2 GermanSpeaking Customer Advisor in the software industry. Prior experience is preferred but not mandatory as we value motivated individuals eager to learn. Additionally for candidates relocating from abroad we offer a comprehensive relocation package including flight tickets to Sofia and accommodation. Enjoy competitive compensation extensive benefits including health and life insurance and abundant opportunities for career growth and development.

Responsibilities:

1. Customer Support Excellence: As a B2 GermanSpeaking Customer Advisor your primary responsibility is to provide outstanding customer support to Germanspeaking clients. Utilize various communication channels such as email chat and phone to assist clients with inquiries troubleshoot issues and provide solutions promptly and effectively.
2. Software Assistance: Assist clients with softwarerelated queries including product information troubleshooting technical issues and providing guidance on software functionalities. Collaborate with internal technical teams to escalate complex issues and ensure timely resolution.
3. Product Knowledge: Develop a deep understanding of our software products and services to provide accurate information and support to clients. Stay updated on product updates new features and industry trends to deliver informed assistance to clients.
4. Issue Resolution: Address customer concerns and complaints in a professional and empathetic manner striving to achieve customer satisfaction. Escalate unresolved issues to senior team members or management as needed ensuring timely resolution and client retention.
5. Feedback Collection: Gather feedback from clients regarding their experience with our software products and services. Document feedback and communicate insights to relevant teams to drive continuous improvement and enhance customer satisfaction.

Qualifications:

• Proficiency in German (both verbal and written) is essential.
• Strong communication skills in English.
• Previous experience in customer service preferably in the software industry is beneficial but not required.
• Excellent interpersonal skills and a customercentric approach.
• Ability to work both independently and collaboratively in a dynamic team environment.

Benefits:

1. Competitive Compensation: Receive a competitive salary package based on your skills and experience.
2. Relocation Support: For candidates relocating from abroad we offer a comprehensive relocation package including flight tickets to Sofia and accommodation.
3. Health and Life Insurance: Access comprehensive health and life insurance coverage for yourself and your dependents.
4. Career Growth Opportunities: Take advantage of numerous opportunities for career advancement within the software industry. Participate in training programs skill development workshops and mentorship initiatives to enhance your professional growth.
5. Dynamic Work Environment: Join a dynamic and inclusive workplace culture that fosters collaboration innovation and teamwork.
6. WorkLife Balance: Enjoy flexible working arrangements and initiatives that promote a healthy worklife balance.
7. Professional Development: Engage in ongoing learning and development activities to expand your knowledge and skills in customer service and the software industry.

Join Our Team: If youre fluent in German and passionate about delivering exceptional customer service within the software industry apply now to become our B2 GermanSpeaking Customer Advisor in Sofia. Experience competitive pay comprehensive benefits and abundant opportunities for career growth and development as you contribute to our teams success!

Remote Work :

No