Junior Customer Success Officer - ENFRNL

Hey we are Accountable!

With our app we make the lives of selfemployed people a lot easier by making their tax hassles simple and stressfree. Our team is booming and we are looking for an enthusiastic Junior Customer Success Officer to join us in making this mission a reality.

Tasks

Operations (66% of your time)

• As a Tax Coach you are the first help for tax questions. Via chat email phone or video call you assist our users.
• You support the community with demos webinars and drafting FAQs.
• You act as a bridge between selfemployed users and our product team both for passing on new ideas and resolving issues.

Projects (33% of your time)

• You devise strategies to retain and persuade users to subscribe.
• You contribute to improving our UX and work closely with the marketing team.

Requirements

• You are fluent in English Dutch and French.
• You have an eye for detail and always focus on quality.
• You are strong in communication and know exactly how to help and convince our customers.
• You can work well independently but also function well in a team.
• You feel completely at home in the energetic and rapidly changing environment of a startup.
• You have a practical attitude get to work immediately and see opportunities everywhere.
• Financial knowledge is an advantage but not a requirement we will quickly bring you up to speed during your onboarding.

Benefits

What we offer in this role:

• A role where you make a real difference to selfemployed people.
• Working in Brussels and remotely.
• An attractive salary with stock options.
• An openended contract with plenty of development opportunities.

Sound good Top! We are looking for real people with real skills. Typical CVs No need; we are more interested in your personality and drive. Ready to work with us on this mission Lets chat!