Voice Chat Process Mail Process WFH

Overview:

Key Responsibilities:

• Engage in voice chat conversations with customers addressing their queries and resolving issues promptly
• Respond to customer emails and inquiries in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate channels
• Provide product and service information to customers
• Diagnose and resolve customer technical issues
• Adhere to communication procedures guidelines and policies
• Stay updated on product knowledge and company policies
• Collaborate with team members to enhance the overall customer service experience
• Meet or exceed customer service quality and productivity standards
• Work on special projects as assigned
• Ensure customer satisfaction and provide professional customer support

Required Qualifications:

• High school diploma or equivalent
• Prior experience in customer service preferably in a call center or similar environment
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fastpaced environment
• Strong problemsolving skills and the ability to think quickly and creatively
• Attention to detail and accuracy in data entry and recordkeeping
• Ability to adapt to new technologies and platforms quickly
• Effective teamwork and collaboration abilities
• Strong time management and organizational skills
• Ability to remain calm and professional under pressure
• Strong work ethic and selfmotivation
• Flexibility to work in a WFH environment and adhere to remote work guidelines

communication,customer service,adaptability,teamwork,time management