Customer Support Representative

• Answer phone calls emails and chat messages from community members and partners providing accurate information about our programs and services.
• Assist in resolving any issues or concerns that arise ensuring that each interaction is handled with care and professionalism.
• Maintain accurate records of all interactions with beneficiaries including inquiries issues and resolutions in our customer relationship management (CRM) system.
• Conduct followup communications to ensure that inquiries and issues have been resolved to the satisfaction of the beneficiaries.
• Assist with the coordination and support of virtual events and webinars providing technical support to participants as needed.

• High School Diploma or Equivalent
• Previous experience in a customer service or support role
• Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
• Comfortable using CRM systems email platforms and virtual communication tools such as Zoom or Microsoft Teams.
• Ability to think critically and resolve issues efficiently

• Paid Time Off
• Access to health and wellness resources including mental health support to ensure your wellbeing.

customer,customer support,communication skills,crm