Customer Service Representative

• Member Assistance: Provide prompt courteous and accurate responses to inquiries via phone email and live chat addressing questions related to membership events training and other services.
• Problem Resolution: Resolve member issues and concerns efficiently escalating more complex problems to the appropriate department or manager as needed.
• Information Dissemination: Educate members about the benefits of PHCCTexas membership upcoming events training opportunities and other resources available through the association.
• Data Management: Accurately record and update member information in our database ensuring all interactions are documented.
• FollowUp: Conduct followup communications to ensure that members are satisfied with the resolutions provided and to gather feedback for service improvement.
• Support: Assist with registration for events renewals and other member services as needed.
• Collaboration: Work closely with other departments to ensure that member needs are met promptly and that they receive consistent information.
• Feedback Collection: Collect and report member feedback to help improve our services and identify areas for growth.

• High school diploma or equivalent; an associate s degree or relevant certification is a plus.
• Previous experience in customer service preferably in a membershipbased or association environment.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and a proactive approach to customer service.
• Ability to manage multiple tasks and priorities in a fastpaced environment.
• Proficiency in using customer service software CRM systems and Microsoft Office Suite.
• A friendly and professional demeanor with a genuine desire to help others.

• Join a dedicated team committed to supporting an essential industry.
• Work in a memberfocused environment with opportunities for professional development.
• Competitive salary and benefits package.

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