telecaller

Overview:

Key Responsibilities:

• Make outbound calls to potential customers to promote products or services.
• Follow up on leads and cold calls using a sales script.
• Handle customer inquiries and provide information about products or services.
• Maintain and update customer databases with contact details and status information.
• Meet daily and weekly targets for calls made and leads generated.
• Listen to customer concerns and resolve their issues promptly.
• Keep accurate records of calls and sales made.
• Collaborate with the sales team to ensure proper customer service.
• Stay updated on product knowledge and maintain awareness of company promotions.
• Conduct customer satisfaction surveys to improve services.
• Report on call activities and results to management.
• Adhere to communication protocols scripts and etiquette.
• Utilize various communication channels including phone email and messaging platforms.
• Handle and resolve customer complaints in a professional and empathetic manner.

Required Qualifications:

• High school diploma or equivalent.
• Proven experience as a telecaller or similar customer service role.
• Excellent verbal communication skills and phone etiquette.
• Ability to handle rejection and remain persistent.
• Strong listening and problemsolving skills.
• Good knowledge of relevant computer programs CRM software and telephone systems.
• Familiarity with customer relationship management systems and practices.
• Ability to multitask prioritize and manage time effectively.
• Positive and professional attitude.
• Ability to work with targets and strict deadlines.
• Strong negotiation and persuasion skills.
• Adaptability and quick thinking in unexpected situations.
• Previous experience in a sales or telemarketing environment is a plus.
• Customercentric mindset and a strong sense of empathy.

multi-tasking,negotiation skills,customer service,verbal communication skills,communication,adaptability,problem-solving skills,customer satisfaction surveys,outbound calls,telemarketing,customer databases,telephone systems,customer complaints,sales script,crm software,communication channels,negotiation,persuasion,time management,listening skills,product knowledge,customer inquiries,phone etiquette,persuasion skills