CRM Executive Sales

Overview

Key responsibilities

• Utilize CRM software to manage monitor and evaluate customer interactions and data
• Collaborate with sales and marketing teams to create and implement CRM campaigns
• Provide training and support to sales and marketing teams on CRM system usage
• Analyze customer data and behavior to identify trends and opportunities for sales improvement
• Develop and maintain sales reports and dashboards for performance tracking
• Ensure data accuracy and cleanliness within the CRM system
• Conduct regular audits of CRM data and processes to ensure compliance and efficiency
• Optimize CRM workflows and processes to improve user experience and sales productivity
• Assist in the creation and maintenance of CRM documentation and standard operating procedures
• Participate in CRM system upgrades and enhancements
• Generate insights and recommendations for sales strategies based on CRM data analysis
• Contribute to the development of customer segmentation targeting and profiling
• Collaborate with IT and other departments to integrate CRM with other business systems
• Stay updated with industry best practices and technologies related to CRM and sales operations
• Provide feedback and suggestions for CRM system enhancements and improvements

Required qualifications

• Bachelor s degree in Business Administration Marketing Sales or related field
• Proven experience in CRM administration or a similar role
• Demonstrated knowledge of CRM software and tools such as Salesforce HubSpot or Zoho CRM
• Strong understanding of sales processes and strategies
• Proficiency in data analysis and reporting
• Excellent communication and interpersonal skills
• Ability to translate business requirements into technical solutions within the CRM
• Problemsolving skills with a focus on continuous improvement
• Experience in training and supporting endusers in CRM systems
• Understanding of customer relationship management best practices
• Ability to prioritize and manage multiple tasks simultaneously
• Attention to detail and commitment to data integrity
• Knowledge of GDPR and other relevant data protection regulations
• Understanding of marketing automation and its integration with CRM systems
• Adaptability and willingness to learn new technologies and tools

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