Customer Success Associate
Posted on :
23-08-2024
Employer Active
1 Vacancy
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Job Description
Your role: As a Customer Success Associate you will play a crucial role in managing the user lifecycle and enhancing user love. If you have strong interpersonal skills and a passion for driving career outcomes then this is a perfect opportunity for you! Join us in shaping the future of our learners and making a real difference.
About Us: LearnTube is a global AIdriven product that transforms the scattered content of the internet and YouTube into bitesized courses complete with a structured path autogenerated assessments & peerinteractions. Hyperpersonalised course content is further generated specific to each user & their goal.
We have 10 Lakh Learners across 64 different countries & 2112 cities in India. LearnTube provides 200 Skill courses in domains like Tech Marketing Data Science and Design. These courses are rated an awesome 4.8/5 & are delivered through an easytouse Whatsapp Bot a mobile and a web app. Our courses are cocertified by global brands like Canva Zoho Hootsuite Semrush Wix & more while 900 companies including brands like Amazon Schbang Foxymoron Publicis media Popxo DU Times hire from us.
Latest Press Coverage:
LearnTube has been shortlisted for Googles AI Accelerator Program!. Being part of this program will accelerate our growth and enable us to leverage cuttingedge AI technologies to enhance our learning solutions. This is an exciting time to join LearnTube as we continue to make waves in the industry and expand our impact globally. Read more about it here
Responsibilities:
- Enhance the Learner Journey: Spearhead the management of the entire user lifecycle delivering an exceptional and seamless experience for all users and learners both pre and postsales.
- User Support: Actively respond to user comments and queries through voice chat or email providing timely and effective solutions that exceed expectations.
- Drive Performance Excellence: Consistently achieve and surpass performance metrics including quality productivity feedback and attendance setting new standards for success.
- Foster Deep Engagement: Address user queries suggestions and remarks with a focus on building strong relationships and fostering deep user engagement and loyalty.
- Elevate Learner Experience: Ensure every paid learner receives dedicated attention and support significantly enhancing their overall learning experience and satisfaction.
- Empower Career Success: Guide and support learners in achieving their career aspirations providing expert assistance in securing job placements.
Requirements:
- 12 years of experience in core operations is a must
- Should have excellent communication skills.
- Strong interpersonal and relationshipbuilding skills.
- Should possess strong skills in MS Excel.
- Ability to interpret customer engagement metrics and use them to enhance user experience.
- Attention to detail with a focus on thoroughness and quality.
- Passion for learning and helping others succeed.
- Flexible and adaptable to changing needs and environments.
Why work with us: At LearnTube we offer limitless learning opportunities and have an exciting & transparent work culture. Youll dive deep into operations gaining handson experience and enjoying high autonomy as you drive performance and innovation. By joining our dynamic team youll contribute to a thriving startup that provides learning solutions to millions. Our supportive and collaborative atmosphere ensures youre surrounded by people who believe in hard work sustainability and ownership. Our team of 35 passionate and energetic professionals is the best at what they do and theyre growing every day. Youll learn from colleagues across various domains enhancing your skills and expanding your expertise. If you demonstrate exemplary commitment dedication ambition and grit youll find a longterm home at LearnTube making a significant impact on careers and lives.
excel,communication,interpersonal relationships,customer engagement,query resolution,escalation process,escalation resolution
Employment Type
Full Time
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