ServiceNow Business Analyst
Posted on :
23-08-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-08-2024
Job Description
(Public trust clearance REQUIRED)
Any federal government experience here is crucial
Required to have salesforce admin certification as well ( must be proficient with service cloud marketing cloud)
It sounds like youre outlining the responsibilities of a ServiceNow Business Analyst. Here s a refined version of the role description:
**ServiceNow Business Analyst**
**Responsibilities:**
**Requirement Gathering:** Collaborate with internal teams and clients to gather and document business requirements. Understand and analyze business needs and processes to provide effective solutions using ServiceNow.
**User Stories and Test Scripts:** Translate gathered requirements into clear and concise user stories and test scripts. Ensure that user stories cover all aspects of the business requirements and that test scripts validate the functionality.
**Development Collaboration:** Work closely with developers to communicate requirements and ensure that the development meets the specified needs. Provide clarifications and support throughout the development process to align with business objectives.
**Stakeholder Communication:** Act as a liaison between stakeholders and technical teams facilitating effective communication and ensuring that expectations are managed and met.
**Testing and Validation:** Participate in testing activities to ensure that solutions are delivered as expected. Validate that the development aligns with business requirements and user stories.
**Documentation and Reporting:** Maintain comprehensive documentation related to requirements user stories test scripts and development processes. Provide regular updates and reports to stakeholders on progress and outcomes.
**Continuous Improvement:** Identify opportunities for process improvements and propose enhancements to increase efficiency and effectiveness in ServiceNow implementations.
**Skills and Qualifications:**
Proven experience as a Business Analyst preferably with a focus on ServiceNow.
Strong understanding of ServiceNow modules and functionality.
Excellent communication and interpersonal skills.
Ability to translate complex requirements into actionable user stories and test scripts.
Experience working with development teams to ensure requirements are met.
Proficient in documentation and reporting.
Strong problemsolving skills and attention to detail.
Does this cover what you had in mind If you have any specific requirements or additional details let me know!
problem-solving,servicenow modules,continuous improvement,testing and validation,test scripts,interpersonal skills,user stories,stakeholder communication,development collaboration,requirement gathering,communication,development teams,servicenow,business requirements,documentation,documentation and reporting
Employment Type
Full Time
Company Industry
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
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