Desktop Engineer

Key Responsibilities:

Desktop Infrastructure Management:
• Design deploy diagnose update and manage desktop environments with a focus on Windows 10/11 systems.
• Ensure desktop environments are secure scalable and optimized for performance.

Windows Active Directory (AD):
• Administer and maintain Active Directory environments including user and group management GPO creation and troubleshooting.
• Design diagnose and implement AD security best practices including managing authentication protocols and ensuring compliance with security policies.

Windows Hello for Business:
• Design and implement Windows Hello for Business including the configuration of biometrics PINs and multifactor authentication (MFA).
• Troubleshoot issues related to Windows Hello for Business and ensure seamless user authentication processes.

Secure Network Connectivity:
• Deploy configure and manage Cisco AnyConnect VPN solutions to ensure secure remote access for endusers.
• Monitor and troubleshoot Wired Wireless and VPN connectivity issues ensuring high availability and performance for remote workforces.
• Familiar with 802.1x network access control

TPM Certificates:
• Manage the deployment and renewal of TPM (Trusted Platform Module) certificates managed by Windows Hello for Business across the desktop environment.
• Ensure proper integration of TPM certificates with other security protocols and applications.

Security & Compliance:
• Ensure all desktop systems comply with corporate security policies and industry best practices.
• Collaborate with the security team to implement and monitor endpoint protection measures.

Technical Support:
• Provide advanced troubleshooting and support for desktoprelated issues escalating to other teams as necessary.

Documentation & Reporting:
• Maintain detailed documentation of configurations processes and procedures.
• Generate reports on desktop performance security compliance and incident response activities.

Qualifications:
Experience:
• 5 years of experience in desktop engineering with a focus on enterprise environments.
• Proven experience with Windows Active Directory including advanced GPO management.
• Strong expertise in Windows Hello for Business Cisco AnyConnect and TPM certificate management.
Technical Skills:
• Proficient in Windows 10/11 administration and troubleshooting.
• Strong knowledge of networking fundamentals including VPNs and network security.
• Experience with endpoint management tools (e.g. SCCM Intune).
• Familiarity with scripting languages (e.g. PowerShell) for automation and process improvement.
Certifications:
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Cisco Certified Network Associate (CCNA) or similar are a plus.
Soft Skills:
• Strong communication and collaboration skills with the ability to work effectively in a team environment.
• Detailoriented with strong organizational skills.
• Ability to manage multiple projects and tasks simultaneously.