Customer Success Associate

Job Title: Customer Success Associate / Customer Support Executive

Work Mode: Work From Office

Process: International Process

Location: Phase IV Udyog Vihar Sector 18 Gurugram Haryana 122016

Roles and Responsibilities:

• Handle customer queries and provide efficient solutions
  
• Maintain customer satisfaction through effective communication
  
• Assist in resolving issues related to product or service usage
  
• Work in a fastpaced environment while adhering to quality standards
  

Additional Benefits:

• Opportunity to work with a dynamic team in an international process
  
• Professional growth and development opportunities
  

Requirements

Skill Set:

• Excellent communication skills in English and Hindi (Fluency in English is mandatory)
  
• Strong interpersonal and problemsolving skills
  

Qualification:

• Bachelors degree (mandatory)
  

Experience:

• Minimum 3 years of experience in an International BPO
  

Benefits

Cab Facility: Available

Onetime Meal: Available

Headcount: 6 Positions

Interview Mode:

• All Virtual
  • HR Round
    
  • Operations Round
    
  • Joining Formalities
    
  • Final Joining
    

Salary:

• Tier 1 Hindi/English: 32000 CTC
  
• Tier 2: 36000 CTC (As per experience)
  

Shift: 24/7 Rotational Shift

• 5 Days Working
  
• 2 Weekly Offs