French or Spanish Customer Success Associate

Work Mode: Work From Office

Process: International Process

Headcount: 80 Positions Available

Job Description:

We are seeking a dedicated Customer Success Associate to join our dynamic team. This role is perfect for someone with a strong background in customer service particularly in the North American market. The ideal candidate will have excellent communication skills in multiple languages including English Hindi Spanish and French.

Key Responsibilities:

• Handle customer queries efficiently and professionally.
  
• Provide topnotch customer service ensuring customer satisfaction and retention.
  
• Engage in problemsolving and conflict resolution maintaining a positive customer experience.
  
• Collaborate with various teams to ensure seamless operations and customer success.
  
• Participate in HR and operational interview rounds and facilitate the joining formalities for new hires.
  

Requirements

Qualifications:

• A Bachelor s degree is mandatory.
  
• Minimum 3 years of experience as a customer service agent in the North American market.
  

Skills Required:

• Excellent communication skills in English and Hindi.
  
• Proficiency in Spanish and/or French is mandatory.
  
• Strong problemsolving abilities and customercentric mindset.
  

Benefits

Salary Structure:

• Tier 1:
  • Languages: Hindi/English French/Spanish
    
  • Salary: 32000 CTC 36000 CTC (Depending on communication skills)
    
• Tier 2:
  • Languages: French / Spanish
    
  • Salary: 55000 CTC
    

Shift Details:

• 24/7 rotational shifts.
  
• 5 days working with 2 weekly offs.
  

Additional Benefits:

• Cab facility for odd hours.
  
• Opportunity to work in a vibrant and growthoriented environment.
  

Virtual/Tele Interview Process:

1. HR Round
   
2. Operations Round
   
3. Joining Formalities
   
4. Final Joining