General Manager- Luxury Retail

Position Overview

The General Manager will oversee all aspects of store operations including sales performance customer service staff management and inventory control. This role requires a stylish strategic thinker who can drive sales and profitability while maintaining the brand s reputation for excellence and exclusivity. Experience providing services for discerning customers strong leadership skills and a gogetter personality are a must. If you are deeply interested in the business of the highend Nigerian fashion industry and/or fashion retail this role is for you.

This role reports to the Creative Director.

Requirements

Key Responsibilities:

1. Operational Management and Staff Leadership:
   

• Oversee daily operations of the store ensuring a smooth and efficient workflow.
  

• Implement and monitor store policies procedures and standards to maintain a high level of service and product presentation.
  

• Provide ongoing coaching and management to a team of associates and support staff.
  

• Conduct regular performance reviews and implement improvement plans where necessary.
  

• Manage store budgets expenses and profitability targets to meet goals.
  

2. Customer Service and Sales
   

• Develop and execute sales strategies to achieve and exceed sales targets.
  

• Foster a customercentric environment ensuring all customers receive personalised service and an exceptional shopping experience.
  

• Handle VIP clients and special requests with discretion and professionalism.
  

3. Inventory & Merchandising
   

• Manage inventory levels to ensure optimal stock availability minimising stockouts and overstock situations.
  

• Oversee visual merchandising standards ensuring store layout and displays are aligned with branding.
  

4. Marketing & Brand Promotion
   

• Collaborate with the marketing team to plan and execute instore events promotions and marketing campaigns.
  

• Monitor market trends and competitors providing insights and recommendations to maintain a competitive edge.
  

5. Compliance & Reporting
   

• Ensure compliance with all legal and company policies
  

• Prepare and present regular reports on sales performance customer feedback and other key metrics to senior management
  

About You

• Bachelor s degree in Business Administration Marketing Retail Management or a related field.
  

• A minimum of 3 years of experience in retail management with at least 1 year in a luxury retail environment or similar.
  

• You are calm and composed under stress with a proven track record of professionalism.
  

• Strong leadership and team management skills with the ability to motivate and inspire staff.
  

• Exceptional communication and interpersonal skills with exceptional customer service.
  

• A PLUS is indepth knowledge of luxury African retail including trends brands and customer preferences in sustainable fashion and homeware.
  

• Must be techsavvy. Can navigate technical platforms. Proficiency in retail management software and MS Office Suite and Google workspace is a must.
  

• Ability to work flexible hours including weekends and holidays as applicable.