Senior Service Manager ID 2225

As a Senior Service Manager you will:

• Oversee the Deployable CIS (Communication and Information Systems) infrastructure as a service ensuring system readiness in accordance with SLA requirements.
  
• Coordinate closely with service lines and support centers to ensure highquality engineering support and system availability.
  
• Manage Configuration Management to maintain assets in known states and ensure accurate accounting.
  
• Conduct risk assessments to address obsolescence and initiate new projects when necessary.
  
• Develop and manage Change Management plans to resolve identified issues and update the configuration baseline as needed.
  
• Support the Principal Service Manager in preparing the annual Operation and Maintenance budget submission.
  
• Contribute to the maintenance and update of system documentation for operation maintenance and training.
  
• Manage contractor support resources and oversee the acceptance of contractor services.
  
• Provide input and recommendations for the Quarterly SLA report and SLA Change management process.
  
• Assess manpower and O&M budget requirements.
  
• Support project managers during project development delivery and transition into service phases.
  
• Deputize for higher grade staff when required.
  
• Perform other duties as necessary.
  

What You Bring to the Table:

• A Bachelors degree in a related discipline with at least 3 years of relevant postdegree experience or at least 10 years of extensive and progressive experience in related duties.
  
• ITIL Foundation and Intermediate Certifications in Service Design Service Transition Service Operation Service Strategy or Continual Service Improvement (or the latest versions).
  
• Strong experience in IT services engineering planning operations maintenance and management.
  
• Demonstrable experience as a line manager including the ability to motivate and mentor team members.
  
• Solid experience in Configuration Management and Change Management processes and tools.
  
• Significant business and managerial skills including contingency planning budget management and managing smallscale projects related to network monitoring and performance management services.
  

You should possess the ability to:

• Lead and manage teams effectively with proven experience as an operational or technical team lead.
  
• Demonstrate strong report writing and presentation skills.
  
• Stay updated on advances in Information Technology.
  
• Work in an international environment with experience in both military and civilian settings being advantageous.
  

What we bring to the table:

• Opportunities for professional development and growth.
  
• An environment that values your expertise and encourages continuous learning.
  
• Collaboration with international teams in a dynamic and evolving field
  

As a Senior Service Manager, you will: Oversee the Deployable CIS (Communication and Information Systems) infrastructure as a service, ensuring system readiness in accordance with SLA requirements. Coordinate closely with service lines and support centers to ensure high-quality engineering support and system availability. Manage Configuration Management to maintain assets in known states and ensure accurate accounting. Conduct risk assessments to address obsolescence and initiate new projects when necessary. Develop and manage Change Management plans to resolve identified issues and update the configuration baseline as needed. Support the Principal Service Manager in preparing the annual Operation and Maintenance budget submission. Contribute to the maintenance and update of system documentation for operation, maintenance, and training. Manage contractor support resources and oversee the acceptance of contractor services. Provide input and recommendations for the Quarterly SLA report and SLA Change management process. Assess manpower and O&M budget requirements. Support project managers during project development, delivery, and transition into service phases. Deputize for higher grade staff when required. Perform other duties as necessary. What You Bring to the Table: A Bachelor's degree in a related discipline with at least 3 years of relevant post-degree experience, or at least 10 years of extensive and progressive experience in related duties. ITIL Foundation and Intermediate Certifications in Service Design, Service Transition, Service Operation, Service Strategy, or Continual Service Improvement (or the latest versions). Strong experience in IT services engineering, planning, operations, maintenance, and management. Demonstrable experience as a line manager, including the ability to motivate and mentor team members. Solid experience in Configuration Management and Change Management processes and tools. Significant business and managerial skills, including contingency planning, budget management, and managing small-scale projects related to network monitoring and performance management services. You should possess the ability to: Lead and manage teams effectively, with proven experience as an operational or technical team lead. Demonstrate strong report writing and presentation skills. Stay updated on advances in Information Technology. Work in an international environment, with experience in both military and civilian settings being advantageous. What we bring to the table: Opportunities for professional development and growth. An environment that values your expertise and encourages continuous learning. Collaboration with international teams in a dynamic and evolving field