Customer Service Executive

Job Summary

The Customer Service Supervisor is responsible for the supervision of property management including overseeing and coordinating of all customer service operations related to property rentals and tenant satisfaction.

Job Responsibilities 1

Build and maintain positive relationships with tenants to ensure satisfaction.

Coordinate and oversee various customer service activities within the property.

Address and resolve tenant concerns, complaints, and maintenance issues promptly.

Provide assistance to prospective tenants during the leasing process.

Oversee rent collection processes and address payment-related queries.

Coordinate lease renewal processes and communicate with tenants about renewals.

Manage the move-in and move-out processes for tenants.

Conduct property tours for prospective tenants and provide information about amenities.