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About Us: Join a team dedicated to providing topnotch technical support in a dynamic and engaging work environment. Were seeking a motivated and techsavvy Customer Service/Technical Support Specialist (experience in Network Operations Centers (NOC) and telecommunications a plus) to help our customers overcome their internetrelated challenges with confidence and professionalism.
Job Summary: As a Level 1 and 2 Call Center Support Specialist you will be the first point of contact for customers seeking technical assistance. Your role will involve troubleshooting issues providing effective solutions and ensuring customer satisfaction.
Youll work with various platforms including Fresh Desk Sonar and other cuttingedge tools to deliver superior support.
Key Responsibilities:
Customer Support:
Ticket Management:
Technical Expertise:
Escalation and Collaboration:
Quality Assurance:
Qualifications:
Summary of Shifts:
Weekdays:
Monday Friday:
11:00 am 8:00 pm
12:00 am 9:00 am
4:00 pm 1:00 am
Weekends:
Saturday:
9:00 am 9:00 pm (with additional hours available)
Sunday:
9:00 pm 9:00 am (with additional hours available)
Overnight:
Saturday to Sunday: 9:00 pm 9:00 am (with additional hours available)
Sunday to Monday: 9:00 pm 9:00 am (with additional hours available)
These shifts ensure comprehensive coverage for our 24x7 operations providing flexibility for both fulltime and parttime positions.
Why Youll Love Working With Us:
Work in a supportive and collaborative team environment.
Access to ongoing learning and development opportunities to advance your skills.
Ready to Make a Difference If youre passionate about technology and helping customers we want to hear from you. Apply now to join
Full Time