Customer Service Rep II - Onsite

Job Summary

Job Name: Customer Service Rep II Job Location: Houston TX 77002

Job Type W2 Contract/Temporary Assignment Duration: 6 months

Per Diem: No Salary (up to): $17.75 /hr

About the client:

This is a temporary assignment with NextEra Energy a leading clean energy company headquartered in Juno Beach Florida. NextEra Energy owns Florida Power & Light Company the largest electric utility in the United States by sales volume serving approximately 5.8 million customer accounts or more than 12 million people across Florida.

AP Recruiters & Associates is a fullservice staffing agency based in West Palm Beach Florida. We have been proudly providing staffing services to NextEra Energy since 2008.

Job Details

Will receive inbound and make outbound calls for Sales Support and Sales. This position requires some decision making to respond to and resolve nonroutine customer requests inquiries and complaints about billing policies etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations which may require adaptation of response. Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist agencies inquiries in an efficient and courteous manner and records/processes commitments on customers accounts as appropriate. Also may work with Area Coordinators to resolve agency/customer issues. Reports fraudulent conditions to management.

Remote Work :

No