Operations Executive

• Oversee and coordinate daily operations to ensure a seamless guest experience.
  
• Develop and implement operational policies and procedures to enhance efficiency and service quality
  
• Collaborate with department heads including front desk housekeeping and food and beverage to optimize workflows
  
• Monitor and analyze guest satisfaction surveys and reviews implementing improvements as needed
  
• Manage and optimize budgets controlling expenses and maximizing revenue
  
• Train motivate and lead a diverse team to deliver exceptional service and uphold brand standards.
  
• Ensure compliance with all health and safety regulations conducting regular inspections
  
• Develop and maintain positive relationships with vendors suppliers and local businesses
  
• Handle guest concerns and complaints with professionalism and a commitment to resolution
  
• Stay informed about industry trends and best practices to drive continuous improvement.
  

Requirements

• Any graduates with 2 years of experience in any Hospitality or Food Industry
  
• Strong analytical and problemsolving skills
  
• Excellent communication and interpersonal abilities
  
• Proficiency in hotel management software and Microsoft Office applications
  
• Demonstrated ability to drive revenue growth and optimize operational efficiency
  
• Leadership and team management skills fostering a positive and collaborative work environment.
  
• Knowledge of health and safety regulations and best practices.
  
• Flexibility to work irregular hours weekends and holidays as needed.
  
• Commitment to delivering exceptional guest experiences and maintaining high standards of service