Customer Support Officer Scale 6
Posted on :
21-08-2024
Employer Active
1 Vacancy
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Job Description
Key Duties/Accountabilities (Sample):
- Reporting to the current Customer Support Team Leader in Council Housing Homes division Due to the reorganisation of complaints handling in council housing to meet demand and comply with the Housing Ombudsmans complaints handling code.
- An experienced complaints handler.
- Good problemsolving skills and the ability to find solutions resolve complaints to customers satisfaction.
- Able to work at pace to analyse and understand information and manage own caseload.
Skills/Experience:
- Be able to explain technical terms to members of the public.
- Demonstrable Technical Competence in Property Management.
- Experience of managing external contracts/liaising with suppliers.
- Expertise in design estimating planning valuation and Project management.
- Have an excellent knowledge of building regulations.
- Hnc / Hnd in Building Studies.
- Performing risk and value management and cost control.
- Planning Enquiries.
Additional Information:
- The closing date:23/08/24 @17:00.
- Required on site at Edmonton hub 2 days per week.
Ability to work on own initiative to investigate complaints and provide solutions. Knowledge and experience of customer service in housing. Excellent communication skills. Able to identify trends, lessons learned from complaints and service improvements. Have empathy and the ability to respond to customers with sensitivity. A proven track record of managing programmes to time and budget. Be able to explain technical terms to members of the public. Demonstrable Technical Competence in Property Management. Experience of managing external contracts/liaising with suppliers. Expertise in design, estimating, planning, valuation and Project management. Have an excellent knowledge of building regulations. Hnc / Hnd in Building Studies. Performing risk and value management and cost control. Planning Enquiries. Risk Management.
Employment Type
Full Time
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