Assistant Housing Choice officer

6 months contract with a Local Authority

Job Summary:

The purpose of this position is to provide administrative support to housing choice team as well as carry out initial assessments and provide advice to vulnerable residents in housing need.

Ability to draft correspondence explaining policy and legislation experienced in inbox management database creation and maintenance and customer care.

Selfstarter with the ability to work with minimal supervision and understand how to prioritise workload.

Key Duties/Accountabilities

To provide a customer focused choicebased lettings service to the public through engagement with statutory and voluntary agencies developing partnerships to promote equal access to housing and related services.

To support vulnerable households achieve ease of access to council services and work to reduce the number of homeless households in temporary accommodations by promoting other viable options for rehousing.

To undertake assessments of needs administer the social welfare panel and contribute to auditing the work of the team and policy/procedural development

To provide a customer focused service that has regard to the Equalities Act 2010

To assist vulnerable households to access the choicebased lettings scheme with ease and to work closely with partner agencies to achieve this

Assisting applicants with the different stages of the application process

Attending partner agency workshops advice sessions or meetings (representing the team where necessary) with the aim of sharing information and promoting ease of access to the choicebased lettings service

Undertaking priority assessments of need and Part 6 reviews in accordance with the allocations policy

Essential Experience Required:

Experience of Knowledge of Part VI (allocations) would be advantageous is desirable.

Experience of legislation regarding a local authority s lettings schemes and homelessness including code of guidance and case law is essential.

Experience of sharing information to across a variety of audiences is essential.

Experience of preparing reports and preparing statistical information is essential.

Experience of service delivery to members of the public preferably those in housing need is essential.

Essential Qualification Required:

General Education or equivalent is essential.

Additional information to note:

Working hours: 36 hours per week.

This is not a Hybrid position only 1 Home working day the rest of the days will be in the office.

The role closes soon please apply ASAP.