IT Support

Position: IT Support Specialist

Job Overview:

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Atticus Advisory Solutions Inc. The ideal candidate will have a strong background in IT support and a passion for delivering exceptional customer service. In this role you will be responsible for providing technical support to our clients troubleshooting and resolving IT issues and managing client relationships.

Key Responsibilities:

Provide technical support to clients via phone email and remote access tools

Troubleshoot and resolve hardware and software issues for clients

Ensure timely and effective resolution of client IT issues

Manage and maintain client relationships ensuring high levels of customer satisfaction

Monitor and maintain client IT systems and networks

Perform routine maintenance and updates on client systems

Create and maintain documentation of client systems and configurations

Collaborate with team members to identify and implement process improvements

Stay uptodate with the latest IT trends and technologies to continuously improve our services

Requirements:

Bachelors degree in Computer Science Information Technology or related field

Minimum of 2 years of experience in IT support in a managed service provider (MSP) environment

Strong knowledge of Windows and Mac operating systems

Experience with Active Directory Microsoft Office Suite and other common business applications

Excellent troubleshooting and problemsolving skills

Strong customer service and communication skills

Ability to work independently and in a team environment

Willingness to learn and adapt to new technologies and processes

Industry certifications such as CompTIA A Network or Microsoft Certified Professional (MCP) are a plus

Working Conditions:

This is a fulltime position with standard working hours from 9 am to 5 pm Monday to Friday. However occasional afterhours work may be required for network maintenance and support. The position is based in our office in Denver We offer a workfromhome setup.

Benefits:

We offer a competitive salary and benefits package including health insurance retirement plans and paid time off. We also provide opportunities for professional development and training to help you stay updated with the latest technologies and trends in the industry.

Remote Work :

No