Selected candidate must reside within two (2) hours of the clients Headquarters in Woodlawn MD
Selected candidate must be willing to work onsite at least 2 days a week.
Position Description:
Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture development and implementation in the ServiceNow platform
Schedule and facilitate all customer technical discussions/design/development meetings and provide inputs to further enhance the solution or approach.
Provide guidance/support to the ServiceNow Developers assigned to the project.
Provide guidance and in utilizing outofthebox capabilities of ServiceNow.
Building New System Functionality
Designing and Implementing an ATO Management Process
Designing and Implementing Risk and POAM Oversight/Management
Preparing Training and Documentation
Defining and Establishing Change Management Process
All other duties as assigned or directed.
Key Required Skills:
Experience as a Technical Project Manager managing ServiceNow implementation and enhancements. Knowledge and experience with Risk Management tracking tracking and reporting. Knowledge of ATO requirements and processes.
Requirements
Basic Qualifications:
Bachelors degree with 7 years of experience.
Bachelors degree in Computer Science Mathematics Engineering or a related field
10 years of experience as an Infrastructure Project Manager developing customer project plans that are in line with SOWs terms and customer objectives.
5 years of experience working as a ServiceNow Project Manager.
3 years of experience managing the overall project relationship; identify and develop new opportunities with customers support early qualification and communicate those back to the ServiceNow Developers.
3 years of experience documenting key ServiceNow operational policies processes and methodologies applicable to project management.
Ability to manage multiple ServiceNow Development initiatives.
Good understanding of Agile software development practices
Experience with using ServiceNow Integrated Risk Management (IRM) and CAM modules.
Excellent verbal and written communication skills including presentation skills
Must be able to obtain and maintain a Public Trust. Contract requirement.
Required Skills:
Track and coordinate multiple complex customer engagements simultaneously
Ensure all agreed timelines and deliverable milestones are clearly communicated and successfully met.
Communicate engagement progress to customer stakeholders.
Interface with selected ServiceNow Partners to promote and support joint ServiceNow services and initiatives.
Act as the primary point of contact and escalation
Prepare and present project kickoff reviews and project closure presentations with customers.
Create and distribute pertinent meeting minutes to keep parties up to speed with project progress.
Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance.
Monitor project progress to avoid scope creep
Manage and drive to completion customer project action items.
ServiceNow Certification.
Previous Government experience
Desired Skills:
Indepth knowledge of key ServiceNow operational policies processes and methodologies applicable to project management.
Strong entrepreneurial spirit; a desire and willingness to do whatever it takes".
Strong experience in coordinating and managing small medium and largescale projects.
Solid understanding of all aspects of the IT life cycle.
Excellent Microsoft Project Visio and SharePoint proficiency.
Clientoriented professional services mindset.
Excellent research skills and the ability to manage details.
Excellent analytical organization and time management skills.
Ability to think outside the box.
Ability to stay selfmotivated and selfdirected.
Willingness to adapt to changing business and technical priorities.
Ability to work in a fastpaced highperformance team environment.
Ability to work with deadlines.
In depth understanding of project management approach covering waterfall agile and hybrid methodologies.
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