ServiceNow Business Analyst

• Selected candidate must reside within two (2) hours of the client Headquarters in Woodlawn MD
  
• Selected candidate must be willing to work onsite at least 2 days a week.
  

• Work with the project manager and business stakeholders/technical leads to analyze and document business requirements for new ServiceNow processes and align to the project schedule.
  
• Work with the ServiceNow development team to validate the solutions for defined customer requirements.
  
• Provide assistance to other Business Analysts on the project team as required.
  
• Develop procedures manuals and other documentation artifacts as needed.
  
• Develop User Stories based on business requirements provided by the stakeholders/technical leads.
  
• Document current and future processes and workflows.
  
• Manage the User Acceptance Testing (UAT) and validation activities.
  
• Engage customers/stakeholders to effectively and capture business requirements.
  
• Develop Agile User Stories based on customer requirements (as required).
  
• Ability to host customer CAM/IRM demos and effectively explain ServiceNow capabilities.
  
• Ability to analyze alternatives presented by development team members and provide feedback based on customer requirements.
  
• Work effectively in a highly matrix team organization.
  

Requirements

• Bachelors Degree with 7 years of experience
  
• Bachelors Degree in Computer Science Mathematics Engineering or a related field
  
• 5 years of experience as a ServiceNow CAM or IRM Business Analyst
  
• 5 years of experience in designing and building business processes
  
• 3 years of experience with process flow documentation creation
  
• Understanding of Agile software development practices
  
• Excellent verbal and written communication skills including presentation skills
  
• Must be able to obtain and maintain a Public Trust. Contract requirement.
  

• Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management Continuous Authorization and Monitoring with a good understanding of vulnerability assessments.
  
• Knowledge and experience with overall ServiceNow Ecosystem and able to understand customer needs and requirements quickly to put together proposed solutions.
  
• Strong communication and reporting skills.
  
• Team player who stands out as an individual contributor and can mentor other team members to manage and achieve project milestones.
  

• Experience with using ServiceNow Integrated Risk Management (IRM) modules and Continuous Authorization and Monitoring (CAM) and other modules.
  
• ServiceNow Certification.
  
• Previous Government experience
  
• In depth understanding of project management approach covering waterfall agile and hybrid methodologies.