Associate Director Application Support Engineering

• The Application Support Engineering Team Manager role specializes in leading maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
  
• Works closely with development teams infrastructure partners and internal/external clients to advance and resolve technical support incidents.
  

RESPONSIBILITIES:

• Leading a team of 6 10 individuals across different locations supporting a number of applications
  
• Analysis of Applications Systems to prevent incidents from reoccurring
  
• Enforce the use growth and keeping current knowledge base of operating procedures/runbooks for supported applications
  
• Collaborate within the team to resolve application alerts and advance as needed
  
• Gather and coordinate the team to provide requested documentation in support of ongoing audits requests
  
• Lead team and participate in complete assigned steps of the Disaster Recovery scripts during planned and unplanned outages collecting BCM evidence as needed
  
• Ensure automation produces expected results within stated thresholds
  
• Monitor Dashboard to provide better access to potential issues and future outages
  
• Analyze proposed application design and provide feedback on potential gaps to business requirements
  
• Complete renewals/service account password changes and certificate creation/renewals as scheduled
  
• Resolve production issues by leading Major Incident calls and engaging the proper parties needed
  
• Conduct Monthly Service Reviews with Development partners to go over KPI metrics
  
• Aligns risk and control processes into daytoday responsibilities to monitor and mitigate risk
  
• Coordinate team schedule to confirm adequate support coverage
  
• Perform mid and end year reviews for those that directly report to you
  

Requirements

• Minimum of 5 years of relevant Production support experience
  
• Minimum of 3 years of leading a Production Support Team
  
• Bachelors degree preferred or equivalent experience
  
• Hands on experience in distributed systems like Unix Linux Windows SQL/PLSQL
  
• Preferred to have Mainframe troubleshooting and support skills (COBOL JCL DB2 DB2 Stored Procedures CICS SPUFI File aid)
  
• Good to have Mainframe scheduling (Job abends Predecessor/Successor)
  
• Scheduling Tool experience (CA AutoSys ControlM)
  
• Familiarity working with relational databases (DB2 Oracle Snowflake)
  
• Monitoring and Data Tools experience (Splunk Dynatrace Thousand Eyes Grafana Selenium HiPam IBM Zolda)
  
• Cloud Technologies (AWS services (S3 EC2 Lambda SQS IAM roles) Azure OpenShift RDS Aurora Postgres) is preferred
  
• Middleware experience (Solace Tomcat Liberty Server WebSphere WebLogic JBoss)
  
• Messaging Queue Systems (IBM MQ Oracle AQ ActiveMQ RabbitMQ Kafka)
  
• Scripting languages (Bash Python Ruby Shell Perl JavaScript)
  
• Hands on experience with ETL tools (Informatica Datahub/IDQ Talend)
  

ADDITIONAL QUALIFICATIONS:

• On call support with flexible work arrangement
  
• Champions a culture where honesty and transparency are expected.
  
• Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
  
• Collaborates and leads well within and across teams.
  
• Communicates openly with team members and others.
  
• Resolves disagreements between colleagues effectively minimizing the impact on the wider team.
  

Must have:

• App Support Experience and people management experience.
  
• Minimum of 5 years of relevant Production support experience
  
• Hands on experience in distributed systems like Unix Linux Windows SQL/PLSQL
  
• Cloud Technologies (AWS services (S3 EC2 Lambda SQS IAM roles) Azure OpenShift RDS Aurora Postgres) is preferred
  

Benefits