Duties Include:
Server and desktop support Support customers on the ADOT network
Fix computer related problems
Troubleshoot hardware problems
Research and implement potential solutions
Support agency s warranty and nonwarranty computer and printer repair work
Assist with assigned project tasks.
Ensures compliance with standards for systems software and documentation.
Teach customers how to use PC related software and hardware.
Implements software patches security fixes and tests and validates modified system configurations.
Install and configure PC hardware software and peripherals.
Assist with major deployments of hardware and software.
Monitors system reliability and availability.
Attend section staff meetings.
Complete mandatory training classes and other classes as assigned.
Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms.
Teach new staff members how to troubleshoot problems setup and install network related hardware software and other peripherals.
This position will require daily travel to work sites
Skills Required:
- Strong customer service skills
Qualifications and Education Requirements
Education Required:
- *Associate/Bachelor degree in a related field is preferred
Experience with Active Directory Experience with Windows 10 Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2 *Minimum 4 years of current working experience in an IT field