Client Support Representative
Posted on :
15-08-2024
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Monthly Salary
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Salary Not Disclosed
Posted on :
15-08-2024
Job Description
Job Title: Client Support Representative
Location: New York City NY
Employment Type: FullTime
Company Overview:
We are a prominent construction company based in New York City known for our commitment to quality innovation and client satisfaction. Our portfolio includes a diverse range of residential commercial and infrastructure projects. We believe that our clients are our most valuable assets and we strive to build strong lasting relationships with them by delivering exceptional service and support.
Position Overview:
We are looking for a motivated and clientfocused Client Support Representative to join our team. In this role you will be the primary point of contact for our clients providing them with the support and information they need throughout the construction process. The ideal candidate will have excellent communication skills a strong problemsolving ability and a passion for ensuring client satisfaction in the construction industry.
Key Responsibilities:
- Serve as the main contact for clients addressing their questions concerns and requests throughout the project lifecycle.
- Provide timely and accurate information about project status timelines and any changes that may arise.
- Coordinate with internal teams including project managers and construction crews to ensure client needs are met.
- Maintain detailed and uptodate records of client interactions project updates and any issues in our CRM system.
- Assist clients in understanding the construction process helping them navigate any challenges or uncertainties.
- Resolve client issues efficiently escalating complex problems to the appropriate teams as necessary.
- Gather and document client feedback to help improve service and project delivery.
- Follow up with clients postproject to ensure their satisfaction and address any remaining concerns.
Qualifications:
- High school diploma or equivalent; a degree in Business Communications or a related field is a plus.
- Previous experience in a client support or customer service role ideally within the construction or related industry.
- Strong communication and interpersonal skills with the ability to build and maintain client relationships.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fastpaced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- A customeroriented attitude with a commitment to delivering highquality service.
What We Offer:
- Competitive salary with opportunities for bonuses based on performance.
- Comprehensive benefits package including health dental and vision insurance.
- Opportunities for career advancement and professional development within the construction industry.
- A supportive and collaborative work environment.
- The opportunity to work with a company that values its employees and clients equally.
Employment Type
Full Time
Key Skills
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