The Salesforce Support Analyst is part of the Sales & Marketing team that supports and develops applications for internal customers.Analyst will troubleshoot and work with endusers to ensure that Salesforce meet their needs.This position is responsible for management support and administration of the Salesforce environment (Sales Marketing and Experience clouds) in order to implement new business requirements while also assisting with new project and initiatives. Annually renewable contract with good chance of extension.
Requirements
Responsibilities
- Work with internal customers to gather requirements and implement changes including configuration customization problem investigation data fixing and testing.
- Work on prioritized backlog of user requests.
- Follow Change Management guidelines Enterprise Architecture mandates and Security policies.
- Keep abreast of Salesforce releases features and best practices.
- Make recommendations to Management and Business Advisors regarding the best option to be implemented as appropriate.
- Support Salesforce Projects and New Initiatives.
- Follow and understand Agile Methodologies (Kanban Scrum).
Primary Skills
- Deep knowledge on Salesforce administration
- Object and Fields
- Security & Sharing (Profiles & Permission sets Sharing rule etc.).
- Automation tools (workflows approval processes process builder flows etc.).
- Experience in Salesforce development.
- Apex Trigger Flow LWC VisualForce Pages etc.
- Familiar with software development life cycle.
- Familiar with at least one of the Salesforce Release Management tools (ant change sets Salesforce DX Flosum).
Nice to Have Skills
- Experience in following clouds: B2B Commerce Cloud/Loyalty Cloud/Marketing Cloud.
- Experience in API Azure.
Benefits
- Visa & Work permit Sponsor
- OneWay Flight
- Accommodation for a week
- Group Medical Insurance