Remote Customer Service

Description

Responsibilities

• Respond to customer inquiries via phone email and chat promptly and professionally.
• Utilize CRM software to track interactions customer concerns and followup actions.
• Resolve customer complaints and issues with a focus on maintaining customer satisfaction.
• Provide detailed product information and assistance to enhance the customer experience.
• Collaborate effectively with team members and other departments to ensure a seamless service experience.
• Maintain a thorough understanding of our products and services to answer questions accurately.
• Document customer interactions and outcomes for future reference and report trends to management.
• Continuously improve personal performance and customer service skills through training and selfassessment.

Requirements

• High school diploma or equivalent with any additional education or certifications considered a plus.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and conflict resolution skills.
• Proficient in Microsoft Office suite and CRM software.
• Demonstrated ability to manage time effectively and prioritize tasks.
• Empathetic and active listening skills to understand customer needs.
• Ability to adapt to changing situations and handle a variety of customer personalities.
• Previous customer service experience or experience in a B2C environment is preferred.