Customer Support Specialist

Our client leading leader in life sciences and diagnostics is looking for Customer Support Specialist based out of Indianapolis IN.

Duration: 12 Months with a high possibility of extension

Pay Rate: $26.70/hr on W2

Shift Timings: 12 PM 9 PM EST

Training Timings: 8 AM 5 PM EST

Able to work evenings and occasional weekends based on team needs.

Responsibilities:

• Provide operations support to the Support Network.
  
• Act as a primary point of contact for service representatives answering inquiries and analyzing researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching case creation spare parts availability distribution etc. Provide phone support to field representatives.
  
• Maintain documentation according to established guidelines as may be required by specific job responsibilities.
  Able to work evenings and occasional weekends based on team needs.
  

• Associate s Degree with at least 1 year previous customer service experience or greater than 3 years previous customer service experience
  

Company Benefits: Medical Dental Vision Paid Sick leave and 401K

If interested please send us your updated resume at /